name: front
description: Manage team inbox and customer communication with Front's collaborative platform.
category: business

Front Skill

Manage team inbox and customer communication with Front's collaborative platform.

Quick Install

curl -sSL https://canifi.com/skills/front/install.sh | bash

Or manually:

cp -r skills/front ~/.canifi/skills/

Setup

Configure via canifi-env:

# First, ensure canifi-env is installed:
# curl -sSL https://canifi.com/install.sh | bash

canifi-env set FRONT_API_TOKEN "your_api_token"

Privacy & Authentication

Your credentials, your choice. Canifi LifeOS respects your privacy.

Option 1: Manual Browser Login (Recommended)

If you prefer not to share credentials with Claude Code:
1. Complete the Browser Automation Setup using CDP mode
2. Login to the service manually in the Playwright-controlled Chrome window
3. Claude will use your authenticated session without ever seeing your password

Option 2: Environment Variables

If you're comfortable sharing credentials, you can store them locally:

canifi-env set SERVICE_EMAIL "your-email"
canifi-env set SERVICE_PASSWORD "your-password"

Note: Credentials stored in canifi-env are only accessible locally on your machine and are never transmitted.

Capabilities

1. Shared Inbox: Manage shared email inboxes with team collaboration
2. Conversation Threading: Thread conversations across email, SMS, and chat
3. Assignment & Tags: Assign conversations and organize with tags
4. Templates & Snippets: Use shared response templates
5. Rules & Automation: Automate routing and responses with rules

Usage Examples

Get Conversations

User: "Show me my assigned Front conversations"
Assistant: Returns conversations assigned to you

Reply to Message

User: "Reply to the latest customer email in Front"
Assistant: Sends reply in conversation thread

Assign Conversation

User: "Assign the billing inquiry to Sarah"
Assistant: Updates conversation assignee

Add Tag

User: "Tag this conversation as 'VIP Customer'"
Assistant: Adds tag to conversation

Authentication Flow

1. Create API token in Front settings
2. Use Bearer token authentication
3. OAuth available for integrations
4. Token provides account access

Error Handling

Notes

• Team-focused inbox management
• Multi-channel support (email, SMS, social)
• Analytics and SLA tracking
• Extensive integrations library
• Custom rules for automation
• API rate limit: 200 requests per minute