zoom-contact-center

by @tanchunsiong in Tools

# Install this skill:

npx skills add tanchunsiong/agent-skills --skill "zoom-contact-center"

Install specific skill from multi-skill repository

# Description

# SKILL.md

name: zoom-contact-center
description: |
Zoom Contact Center SDK and APIs for building customer engagement solutions.
SDKs for Web, iOS, and Android. Use when integrating Zoom Contact Center
video/chat capabilities into your application.

Zoom Contact Center

Build customer engagement solutions with Zoom Contact Center.

Prerequisites

Zoom Contact Center license
Contact Center SDK credentials
Platform-specific development environment

Choose Your Integration

Integration	Use Case
Web SDK	Browser-based contact center UI
iOS SDK	Contact center on iPhone/iPad
Android SDK	Contact center on Android
APIs	Server-side contact center management

Quick Start (Web)

import { ZoomContactCenter } from '@zoom/contact-center-sdk';

const client = new ZoomContactCenter();

await client.init({
  clientId: 'YOUR_CLIENT_ID',
  domain: 'your-domain.zoom.us'
});

// Start a video engagement
await client.startVideoEngagement({
  queueId: 'QUEUE_ID',
  customerInfo: {
    name: 'Customer Name',
    email: '[email protected]'
  }
});

Key Concepts

Concept	Description
Engagement	Customer-agent interaction
Queue	Routing destination for engagements
Agent	Contact center representative
Flow	Call/chat routing logic

Detailed References

references/sdk-web.md - Web SDK integration
references/sdk-ios.md - iOS SDK integration
references/sdk-android.md - Android SDK integration
references/apis.md - Contact Center APIs
references/virtual-agent.md - Zoom Virtual Agent (AI chatbot)

Resources

Official docs: https://developers.zoom.us/docs/contact-center/
Developer forum: https://devforum.zoom.us/

# Supported AI Coding Agents

This skill is compatible with the SKILL.md standard and works with all major AI coding agents:

⚡ Amp 🚀 Antigravity 🤖 Claude Code 🦀 Clawdbot 📝 Codex ▶️ Cursor 🤖 Droid 💎 Gemini CLI 🐙 GitHub Copilot 🪿 Goose 📊 Kilo Code 🔧 Kiro CLI 💻 OpenCode 🦘 Roo Code 🌲 Trae 🏄 Windsurf

Learn more about the SKILL.md standard and how to use these skills with your preferred AI coding agent.