name: zendesk
description: Manage customer support with Zendesk's comprehensive help desk platform.
category: business

Zendesk Skill

Manage customer support with Zendesk's comprehensive help desk platform.

Quick Install

curl -sSL https://canifi.com/skills/zendesk/install.sh | bash

Or manually:

cp -r skills/zendesk ~/.canifi/skills/

Setup

Configure via canifi-env:

# First, ensure canifi-env is installed:
# curl -sSL https://canifi.com/install.sh | bash

canifi-env set ZENDESK_SUBDOMAIN "your_subdomain"
canifi-env set ZENDESK_EMAIL "your_email"
canifi-env set ZENDESK_API_TOKEN "your_api_token"

Privacy & Authentication

Your credentials, your choice. Canifi LifeOS respects your privacy.

Option 1: Manual Browser Login (Recommended)

If you prefer not to share credentials with Claude Code:
1. Complete the Browser Automation Setup using CDP mode
2. Login to the service manually in the Playwright-controlled Chrome window
3. Claude will use your authenticated session without ever seeing your password

Option 2: Environment Variables

If you're comfortable sharing credentials, you can store them locally:

canifi-env set SERVICE_EMAIL "your-email"
canifi-env set SERVICE_PASSWORD "your-password"

Note: Credentials stored in canifi-env are only accessible locally on your machine and are never transmitted.

Capabilities

1. Ticket Management: Create, update, and resolve support tickets
2. Customer Profiles: Manage customer information and interaction history
3. Knowledge Base: Search and create help center articles
4. Macros & Automation: Apply macros and automated responses
5. Reporting & Analytics: Access support metrics and agent performance

Usage Examples

Create Ticket

User: "Create a support ticket for billing inquiry from [email protected]"
Assistant: Creates ticket with customer and category

Update Status

User: "Mark ticket #12345 as solved"
Assistant: Updates ticket status to solved

Search Tickets

User: "Find all open tickets from TechCorp"
Assistant: Returns open tickets for organization

Apply Macro

User: "Apply the 'password reset' macro to this ticket"
Assistant: Applies macro with response template

Authentication Flow

1. Enable API access in Zendesk Admin
2. Create API token in admin settings
3. Use email/token authentication
4. OAuth available for apps

Error Handling

Notes

• Industry-leading help desk platform
• Suite includes Support, Chat, Talk, Guide
• Extensive marketplace for apps
• Multi-brand support available
• Omnichannel routing in Suite plans
• AI-powered answer bot available