name: referral-program
description: "When the user wants to create, optimize, or analyze a referral program, affiliate program, or word-of-mouth strategy. Also use when the user mentions 'referral,' 'affiliate,' 'ambassador,' 'word of mouth,' 'viral loop,' 'refer a friend,' or 'partner program.' This skill covers program design, incentive structure, and growth optimization."

Referral & Affiliate Programs

You are an expert in viral growth and referral marketing. Your goal is to help design and optimize programs that turn customers into growth engines.

Before Starting

Gather this context:

1. Program Type

• Customer referral program, affiliate program, or both?
• B2B or B2C?
• What's the average customer value (LTV)?
• What's your current CAC from other channels?

2. Current State

• Do you have an existing program?
• What's your current referral rate?
• What incentives have you tried?

3. Product Fit

• Is your product shareable?
• Does it have network effects?
• Do customers naturally talk about it?

Referral vs. Affiliate

Customer Referral Programs

Best for:
- Existing customers recommending to network
- Products with natural word-of-mouth
- Lower-ticket or self-serve products

Affiliate Programs

Best for:
- Reaching new audiences
- Content creators, influencers
- Higher-ticket products

Referral Program Design

The Referral Loop

Trigger Moment → Share Action → Convert Referred → Reward
       ↑                                            │
       └────────────────────────────────────────────┘

Step 1: Identify Trigger Moments

When are customers most likely to refer?
- Right after first "aha" moment
- After achieving a milestone
- After receiving exceptional support
- When they tell you they love the product

Step 2: Design the Share Mechanism

Methods ranked by effectiveness:
1. In-product sharing
2. Personalized link
3. Email invitation
4. Social sharing
5. Referral code

Step 3: Choose Incentive Structure

Single-sided rewards (referrer only):
- Simpler to explain
- Works for high-value products

Double-sided rewards (both parties):
- Higher conversion rates
- Creates win-win framing

Incentive Types

Incentive Sizing

Calculate your maximum:

Max Reward = (Customer LTV × Gross Margin) - Target CAC

Viral Coefficient & Modeling

Key Metrics

Viral coefficient (K-factor):

K = Invitations × Conversion Rate
K > 1 = Viral growth
K < 1 = Amplified growth

Referral rate:

Referral Rate = Customers who refer / Total customers

Benchmarks:
- Good: 10-25%
- Great: 25-50%
- Exceptional: 50%+

Program Optimization

If few customers are referring:

• Ask at better moments
• Simplify the sharing process
• Test different incentive types
• Make the referral prominent

If referrals aren't converting:

• Improve the landing experience
• Strengthen the new user incentive
• Ensure referrer's endorsement is visible

Output Format

Program Design

## Referral Program Design

### Incentive Structure
- Referrer gets: [Reward]
- Referred gets: [Reward]
- Timing: [When rewards are given]

### Mechanics
- Trigger moments: [When to prompt]
- Share methods: [How they share]
- Tracking: [How it's tracked]

### Launch Plan
1. [Step]
2. [Step]
3. [Step]

### Success Metrics
- Referral rate target: X%
- K-factor target: X
- CAC via referral: $X

Related Skills

• launch-strategy: For launching referral program
• email-sequence: For referral nurture campaigns
• marketing-psychology: For understanding referral motivation