name: zoom-chatbot-studio
description: |
Zoom Chatbot Studio guide for building Team Chat bots without code. Covers the visual
bot builder, message templates, workflow automation, and integration triggers. Use when
building simple to moderate chatbots for Zoom Team Chat without writing code.

Zoom Chatbot Studio

Build Zoom Team Chat bots visually without writing code.

Overview

Chatbot Studio provides:
- Visual drag-and-drop bot builder
- Pre-built message templates
- Workflow automation triggers
- Integration with Zoom Team Chat
- No coding required
- Quick deployment to Marketplace

Key Features

When to Use Chatbot Studio

Getting Started

1. Access Chatbot Studio

1. Go to Zoom App Marketplace
2. Click Develop -> Build App
3. Select Team Chat Apps -> Chatbot
4. Choose Chatbot Studio (no-code)

2. Create Your Bot

1. Name your bot and add description
2. Configure bot avatar and display name
3. Set up slash commands (e.g., /mybot)
4. Open the visual builder

3. Build Conversation Flows

[Trigger: /help command]
    |
[Send Message: "How can I help you?"]
    |
[Button Options]
    |-- "FAQ" -> [Show FAQ Menu]
    |-- "Support" -> [Create Ticket Flow]
    +-- "Status" -> [Check Status API]

Visual Builder Components

Triggers

Actions

Conditions

Message Types

Text Message

Type: Text
Content: "Hello! Welcome to our support bot."

Interactive Card

Type: Card
Header: "Support Options"
Body: "What do you need help with?"
Buttons:
  - Label: "Technical Support"
    Action: goto_flow("technical")
  - Label: "Billing"
    Action: goto_flow("billing")
  - Label: "General Inquiry"
    Action: goto_flow("general")

Form Collection

Type: Form
Title: "Create Support Ticket"
Fields:
  - Name: "issue_type"
    Type: dropdown
    Options: ["Bug", "Feature Request", "Question"]
  - Name: "description"
    Type: textarea
    Required: true
  - Name: "priority"
    Type: dropdown
    Options: ["Low", "Medium", "High"]
Submit: create_ticket_flow

Example Flows

FAQ Bot

Trigger: /faq
  |
Send Card:
  Title: "Frequently Asked Questions"
  Buttons:
    - "How do I reset password?" -> send_text("Go to Settings > Security...")
    - "What are business hours?" -> send_text("Mon-Fri, 9am-5pm PST")
    - "How to contact support?" -> send_text("Email [email protected]")

Status Check Bot

Trigger: /status
  |
API Call: GET https://api.example.com/status
  |
Condition: response.status == "operational"
  |-- True -> send_text("All systems operational")
  +-- False -> send_text("Service degradation detected")

Ticket Creation Bot

Trigger: /ticket
  |
Send Form:
  - Issue Type (dropdown)
  - Description (textarea)
  - Priority (dropdown)
  |
On Submit:
  API Call: POST https://api.example.com/tickets
    Body: {form_data}
  |
  Send Text: "Ticket #{response.id} created!"

Variables and Data

Built-in Variables

Custom Variables

# Set variable
Action: Set Variable
Name: ticket_id
Value: {{api_response.id}}

# Use variable
Action: Send Text
Content: "Your ticket ID is {{ticket_id}}"

API Integration

Making API Calls

Action: API Call
Method: POST
URL: https://api.example.com/data
Headers:
  Authorization: Bearer {{secrets.API_KEY}}
  Content-Type: application/json
Body:
  user_email: "{{user.email}}"
  request: "{{user_input}}"
Save Response As: api_result

Using API Responses

Condition: {{api_result.success}} == true
  |-- True -> Send: "Success! Result: {{api_result.data}}"
  +-- False -> Send: "Error: {{api_result.error}}"

Secrets Management

Store sensitive data securely:

1. Go to Bot Settings -> Secrets
2. Add secrets (API keys, tokens)
3. Reference in flows: {{secrets.MY_API_KEY}}

Testing

Preview Mode

1. Click Preview in builder
2. Simulate user interactions
3. View flow execution
4. Check variable values

Test in Team Chat

1. Click Test -> Install to Workspace
2. Open Zoom Team Chat
3. Find your bot in contacts
4. Send commands to test

Publishing

To Your Organization

1. Complete all required fields
2. Click Submit for Review
3. Once approved, install org-wide

To Marketplace

1. Add marketing materials
2. Set pricing (free/paid)
3. Submit for Zoom review
4. Published once approved

Limitations

Prerequisites

1. Zoom Account - Admin or developer access
2. Team Chat - Enabled for organization
3. Marketplace Access - Developer account

Common Use Cases

Resources

• Chatbot Studio Guide: https://developers.zoom.us/docs/team-chat-apps/chatbot-studio/
• Team Chat Apps: https://developers.zoom.us/docs/team-chat-apps/
• Message Formats: https://developers.zoom.us/docs/team-chat-apps/customizing-messages/
• Marketplace: https://marketplace.zoom.us/